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Te Kunenga Māori Strategy and Action Plan 2025 Ngā Whainga – Vision Guided by the preamble and articles of Te Tiriti o Waitangi, we will be a transformative force in Aotearoa, empowering tamariki, rangatahi, and their whānau to achieve resilience and successfully navigate trauma, grief and loss. Through our commitment, we will become an example of cultural integrity, partnership, and innovation, enabling equitable access and wellbeing outcomes for Māori and future generations. Tā mātou whakatakanga – Our Mission To embed Te Tiriti o Waitangi and a Māori world view in all that we do and prioritise the needs of tamariki and rangatahi to achieve equitable outcomes and enhance their resilience, so they thrive. Tamariki and rangatahi are taonga with inherent mana from their whakapapa. They all deserve to thrive. Given the current health outcomes for Māori, we need to take positive steps to ensure there are more equitable outcomes in the future. Te Tiriti o Waitangi is the foundation document of Aotearoa New Zealand, and we are a tangata-Tiriti organisation. Therefore Te Tiriti – its preamble and articles – need to be embedded in all that we do. To achieve our vision, we know we need to do things differently with Māori. We acknowledge: Kawanatanga – the Crown has the right to establish a government, over British subjects for the protection of Māori, and Skylight operates within this Rangatiratanga – the full authority of Māori over their lands, homes, and things important to them – tino rangatiratanga Tāngata Rite – justice and fairness, the obligation to positively promote equity, equitable treatment and equitable outcomes vis-à-vis non-Māori, substantive equality in all that we do Wairuatanga - Māori and non-Māori alike have the freedom and protection to practise their religion, faith, spiritual and cultural customs. Skylight recognises wairua as one of the four foundations in Te Whare Tapa Whā upon which its services are base. We acknowledge that by promoting Te Ao Māori we are benefiting all in our society. Te Kunenga - is about the beginning of our (Skylight’s) formal journey as a Te Tiriti-based organisation and within Te Ao Māori. Some words that connect us to ‘Te Kunenga’ include origin, evolution, and development. As Skylight and its rangatira (Board) and kaimahi (staff and contractors) are on this journey, the name Te Kunenga fits our strategy and action plan perfectly. Through Te Kunenga we have an opportunity to explore and delve into tikanga, pūrākau (stories), karakia and grow our cultural capability. ‘Te Kunenga’ is a new beginning for us. Mahere Rautaki Arotau – Strategic Priorities We have previously identified four strategic organisational priorities that inform this Strategy. • To become a Te Tiriti o Waitangi-based organisation. • To collaborate in partnership with tāngata whenua to meet their aspirations. • To ensure financial sustainability and growth through innovation and diversification. • To enhance our organisation’s efficiency and effectiveness. Ngā Uara – Values To guide our culture, values, and behaviour we have adopted the Māori values of Aroha (love), Manaakitanga (respect and kindness), Wairuatanga (holistic wellbeing), Whanaungatanga (connections and relationships). These values guide how we relate to each other and serve our tamariki, rangatahi, whānau and communities and to continually improve health outcomes and wellbeing. We will do this in practical ways including: Ko tā te tamaiti: Child Centric – empowering and inspiring our children through their passions, wants and needs. Ngākau pono : Integrity – when engaging with our whānau and wider communities we are guided by respect and integrity. Whakamanamanahia: Empowered / Uplifting Relationships – it is important to know the value of identity and self-worth (mana), when we are creating relationships, empowering, and connecting with people. Tāngata Rite: Equity – A right guaranteed under Te Tiriti to Māori and a principle of the primary health care system applicable to the wider health and disability system. Inclusivity and connecting of people with knowledge, skills, and expertise to create equitable outcomes. The importance of valuing culture and heritage when discussing equity. PDF download of the document You might also be interested in: Our impact Our story Advocacy Our partners

Bullying Bullying is the term used when a child or group of children keep taking advantage of the power they have, to hurt or reject someone else. Some of the ways children bully another child, include: calling them names, saying, or writing nasty comments about them, leaving them out of activities, not talking to them, threatening them, making them feel uncomfortable or scared, stealing or damaging their things, hitting or kicking them, or making them do things they don't want to do. An increasing form of bullying, known as cyber-bullying, can include emails, texts, phone calls and social media websites and can persist 24 hours a day. Why is bullying harmful? Some people think bullying is just part of growing up and a way for children to learn to stick up for themselves. But bullying has serious consequences - it can make children feel lonely, unhappy, frightened, unsafe and think that there must be something wrong with them. Signs that might indicate your child is being bullied include tummy aches, nightmares, reluctance to go to school and loss of confidence. They may lose contact with friends and seem isolated. Why do some children bully? There are a lot of reasons why children bully. They may see it as a way of being popular, showing off, or making themselves look tough. Some children bully to get attention, and some just like making other people feel afraid of them. They may not even realise that what they are doing is wrong and how it makes their victims feel. Why are some children bullied? Some children and young people are bullied for no particular reason, but usually it's because they are different in some way - perhaps it's the colour of their skin, the way they talk, their sexuality, their size or their name. Sometimes, young people are bullied because they look like they won't stand up for themselves. What can I do if my child is being bullied? If your child is being bullied, listen to what they are saying and be supportive. It is important to make it clear it isn't their fault. Ask your child how they have been dealing with the bullying, talk about what else can be done and what action you can both take, to solve the problem. You could help your child develop a plan to deal with bullying, including how to get help. Encourage your child to always tell an adult they can trust. Explain to them this isn't telling tales. They have a right to be safe. If your child is different in some way, help them to be proud of it. A confident child is less likely to be bullied and will also be better able to deal, with any bullying which occurs. What can I do if my child bullies others? If you discover that your child is bullying other children, stay calm. Try to find out how and why they have been behaving in this way. Explain to your child that bullying is wrong and try to get your child to understand what it's like for their victim. Tell your children that they should never join in when someone else is being bullied and that they should always try to help another child being bullied; for example, by reporting it. Tell them that by doing nothing to stop bullying, means that they're saying it's okay. Useful links: Cyberbullying | Bullying Free NZ No bully website | New Zealand Police Bullying: help and support for your child - Ministry of Education Responding to bullying - how can I support my child? | Bullying Free NZ Netsafe New Zealand's online safety organisation | Netsafe Ex-Bullies Speak Out: What Made Them Stop — And What Parents Should Know - Kiwi Families You might also be interested in: Abusive relationships Parenting Subscribe to our newsletter Looking for more support? Get insights, tools, and stories from Skylight — and a free guide to help you get started. You can unsubscribe at any time. First name Email address* Yes, subscribe me to your newsletter. Subscribe By submitting this form, you consent and agree to Skylight Trust collecting and handling your personal information in accordance with our privacy policy . If you have any questions or wish to view or amend your information, please email us at [email protected]

Helping Tamariki and Rangatahi Cope with Natural Disasters How to manage emotional wellbeing during a disaster Natural Disasters are events which are uncontrollable and induce a significant level of stress and disruption. Children will look to the adults in their life for guidance when faced with an emergency. More than what you say, they will pick up on emotions, including fear, uncertainty and grief. Strong social support is linked to child resilience in the event of emergencies and natural disasters. Adults can make disasters less traumatic for children by staying calm and letting the child know that they are there for them and in control. Try to understand what is causing anxieties and fears. Be aware that following a disaster, children are most afraid that:  The event will happen again  They will be separated from the family  They will be left alone Some common reactions to disaster by age Below are some common physical and emotional reactions in children after a disaster or traumatic event. Birth – 2 years When children are pre-verbal and experience a trauma, they do not have the words to describe the event or their feelings. However, they can retain memories of sights, sounds, or smells. Infants may react to trauma by being irritable, crying more than usual, or wanting to be held and cuddled. As children get older, their play may involve acting out elements of the traumatic event that occurred several years in the past and was seemingly forgotten. Preschool: 2 – 4 years Preschool children might feel helpless and powerless in the face of an overwhelming event. Because of their age and small size, they might look to others to protect themselves or others. As a result, they might feel fear and insecurity. Preschool-aged children cannot grasp the concept of permanent loss. They see consequences as being reversible. In the weeks following a traumatic event, their play activities may involve aspects of the event. They may re-enact the incident or the disaster repeatedly. School age: 5 – 10 years School-age children could understand the permanence of loss. Some children become intensely preoccupied with the details of a traumatic event and want to talk about it continually. This preoccupation can interfere with the child's concentration at school and academic performance may decline. School-aged children may display a wide range of reactions - guilt, feelings of failure, anger that the event was not prevented, or fantasies of playing rescuer. They have more limited ability to emotionally process on their own and require additional support from family. Pre-adolescence – Adolescent: 11 – 18 years As children grow older, their responses begin to resemble adults' reaction to trauma. They combine some more childlike reactions with others that seem more consistent with adult reactions. Survival of trauma can be equated with a sense of immortality. A teenager could become involved in dangerous, risk-taking behaviour, such as reckless driving or alcohol or drug use. In contrast, a teenager could become fearful of leaving home. Much of adolescence is focused on moving out into the world. After a trauma, the world can seem dangerous and unsafe. A teenager may feel overwhelmed by intense emotions, and yet feel unable to discuss them with relatives. Suggestions on how to support children and young people: Provide lots of emotional and physical support . Be physically available. Give lots of hugs, reassurance and support. Listen. To their words and what their body language is telling you. What do they need from you to feel safe or reassured? Time to express themselves. If they don’t have words, they might like to draw a picture, or express feelings through play. Allow them to ask questions. Let them know they can ask you questions about anything to do with the disaster. They might not have any questions, or it may take time for them to process the experience. Let them lead the conversation. Keep answers simple and at a level they can understand. Children can draw quite unexpected conclusions about what has happened, so it is important to be as honest and as factual as you can. Don’t overwhelm them with detail, but ensure they have enough information to allay any fears. Be Honest about your feelings. You don’t have to pretend the disaster doesn’t affect you but speak to them in a way appropriate to their age. ‘I was frightened too, but I feel much better now we are together.’ Maintain family routines. As far as is possible. Make sure your child is receiving a balanced diet and enough rest. Be sure the bedtime routine includes safely tucking them in at night – or for older ones dropping by to say goodnight or be available for a chat about things. Some children or teens may want a night light again. Avoid unnecessary separations from important caregivers or supports. Making things as normal and as secure as possible will help. Expect temporary changes in behaviour. Children’s behaviour often regresses following a disaster. Some younger children may return to earlier behaviour patterns, such as bed wetting and separation anxiety. Older children may react to physical and emotional disruptions with aggression or withdrawal. Even children who have only indirect contact with the disaster may have unresolved feelings. In most cases, such responses are temporary. As time passes, symptoms usually ease. However, high winds, sirens or other reminders of the emotions associated with the disaster may cause anxiety to return. Manage the media. Avoid exposing your child to media or reminders of the trauma. If you do choose to have your child see information about the trauma, keep it brief and be with your child. It is important that you clarify questions or ensure that you can explain things that might be confusing or upsetting. Be aware of adult conversations . Limit their exposure to adult conversations about the events – particularly things that are worrying you. Even when you think they are not listening, they often are. Have fun. Try and find fun things to do together that are unrelated to the disaster. Be kind. Be kind to yourself and your children. Be as patient as you can and give your family time to find your rhythm again. Find ways to show and remind your children (of all ages) that you love them. Be empathetic . It can be hard to feel safe after a disaster. Offering reassurance, normalising their feelings, and validating their emotions. This can help children feel valued, supported and better able to navigate their emotions. You might also be interested in: Trauma How to build resilience Subscribe to our newsletter Looking for more support? Get insights, tools, and stories from Skylight — and a free guide to help you get started. You can unsubscribe at any time. First name Email address* Yes, subscribe me to your newsletter. Subscribe By submitting this form, you consent and agree to Skylight Trust collecting and handling your personal information in accordance with our privacy policy . If you have any questions or wish to view or amend your information, please email us at [email protected]

Melissa - Resilience Web Series Check out Melissa in our resilience web series. Melissa’s strong connection to her family, culture and Pacific roots helps her on her path resilience. Melissa says that you shouldn’t let other people invalidate your feelings. She tells how her family was her hub and how she was able to lean on them in tough times. You might also be interested in: Trevney shares his story Journeys Through Methamphetamine Addiction Matty - Resilience Web Series Mana - Resilience Web Series Jahnya shares her story Melissa - Resilience Web Series Bella - Resilience Web Series

Awhi Mai Awhi Atu Wellbeing Counselling support in schools. Supporting Student Wellbeing: Awhi Mai Awhi Atu Counselling in Schools Students' mental health is closely tied to how they engage, achieve, and show up at school. When they’re supported emotionally, they thrive academically and socially. Awhi Mai Awhi Atu is a school-based counselling programme that began in 2021, designed to offer evidence-based emotional support for tamariki in primary and intermediate schools. It’s about helping young people feel safe, heard, and empowered to succeed both in the classroom and beyond. Skylight, in partnership with the Ministry of Education, is proud to be Aotearoa’s largest provider of this initiative, currently serving 32 schools across South Canterbury, Waikato, and Wellington. Feedback: "The learning support team have been bringing in students who are socially anxious to meet with me as drop-ins to see if they will feel comfortable in the therapy room - all have been keen to move forward with a referral. I attribute this to the calming powers of plasticine!" School Counsellor "A parent emailed to thank me for my work and said she has seen a huge difference in her child since doing the counselling." School Counsellor "Kaiako (teachers) have commented that they’ve seen an increase in attendance from ākonga that have accessed counselling." Teacher "During the painting with music, one of the tamariki whispered, “I didn’t know colours could make you feel better”. Te Korowai Programme Facilitator "There were moments of pride when tamariki added feathers to the korowai. It started to mean something to them – they touched it with reverence, like it had power." Te Korowai Programme SWiS How to Register Your Interest If you’re interested in this programme as a school counsellor, educator or Principal, please reach out to us at [email protected] You might also be interested in: Travellers Tai-oranga Matika Pathfinders

Anxiety Anxiety is a natural part of how our body prepares for challenges, but when it becomes overwhelming or constant, it can impact daily life and wellbeing. Anxiety is a natural, though often uncomfortable, feeling of worry, nervousness, or fear when we face situations we cannot fully control. It is part of our body’s way of helping us prepare for challenges. Before a stressful event, like an exam, a job interview, or meeting new people, you might notice your heart beating faster, your breathing quickening, and your mind racing. This is your body getting ready to respond to what it perceives as a challenge or threat. Sometimes the “threat” is obvious, such as presenting in front of a group of people. Other times, it is more subtle, for example, attending a social gathering might feel like a big test of how you’ll be perceived, bringing on the same physical responses. In the short term, anxiety can affect sleep, appetite, and concentration. Once the situation passes, the anxiety usually fades. The “What If?” Loop Anxiety often comes with a stream of “what if?” thoughts, such as: What if I fail? What if they do not like me? What if something goes wrong? It can be triggered by new experiences such as starting a new school, moving to a different neighbourhood, or even watching a scary movie. This is a normal human response. What is anxiety telling us? Anxiety is important because it is part of our body’s built-in warning and preparation system. At its core, anxiety is trying to communicate: “Something might threaten your safety or wellbeing.” It alerts us to potential danger or challenge, whether physical (a fast-approaching car) or social (a difficult conversation). “You may need to prepare or act.” Anxiety boosts alertness, sharpens focus, and mobilises energy so we can respond more effectively. “Pay attention to this.” It highlights situations, decisions, or uncertainties that matter to us. In a healthy range, anxiety is protective. It helps us avoid harm, prepare for important events, and adapt to change. It becomes unhelpful when the alarm keeps ringing too loudly, too often, or in situations that are not actually dangerous. Then it can stop us from thinking clearly, taking action, or living the life we want. When Anxiety Becomes a Disorder Anxiety becomes a concern when it: Happens without a clear cause Continues long after the trigger is gone Feels out of proportion to the situation Stops someone from doing everyday activities or things they enjoy Anxiety disorders involve intense, overwhelming fear that can be triggered by specific things such as spiders, heights, or dogs, or by more general situations such as public speaking, illness, or loss. Types of Anxiety Disorders Generalised Anxiety Disorder (GAD) : Ongoing worry about many everyday things, with a sense of being unable to control the worry. This constant anxiety often affects sleep, concentration, and overall wellbeing. Social Anxiety: Intense fear of embarrassment or judgment in social situations, leading to avoidance. This can significantly impact relationships, education, and participation in everyday activities. Separation Anxiety : Experiencing intense distress when apart from loved ones, most commonly seen in children separated from parents or caregivers. The reaction is greater than expected for the person’s age and can interfere with daily activities, such as attending school or visiting friends. Phobias: Extreme, irrational fear of a specific object or situation, for example, birds, water, or heights. This fear can lead to avoidance behaviours that interfere with daily life. Obsessive-Compulsive Disorder (OCD): Intrusive thoughts, obsessions and/or ritualistic behaviours, or compulsions that causes extreme anxiety. These behaviours are often repeated to reduce distress, even when the person recognises they are excessive. Common Signs and Symptoms Feeling something bad is about to happen Shaking, sweating, dizziness, or vertigo Stomach aches, headaches, or chest pain Feeling out of control and unable to think clearly Avoiding situations or objects that trigger fear Panic Attacks A panic attack is an extreme version of the body’s fear response. Symptoms can include: Rapid heartbeat Shortness of breath Sweating and nausea Dizziness Fear of losing control or dying These episodes usually peak within 10 minutes and fade within about 30 minutes, but can feel exhausting. People often avoid situations linked to past panic attacks. If you experience a panic attack: Stop what you are doing and, if possible, tell someone nearby. Focus on your breathing and try grounding techniques until you feel calmer. If you feel you might harm yourself or others, call 111 immediately . Grounding technique example: Look around you, while you breathe as calmly as you can, and notice: 5 things you can see, 4 things you can feel, 3 things you can hear, 2 things you can smell , and 1 thing you can taste. Repeat if needed. How to Support Someone Who Is Anxious Anxiety is not broken; it is a protection system that has become overactive. Acknowledge and validate what they are feeling rather than dismissing it. Face it together. Offer reassurance and stay calm, rather than trying to “rescue” or minimise their feelings. Teach coping skills in calm moments. Breathing and grounding techniques work best when introduced before anxiety strikes. Your calm matters. A steady, supportive presence helps them feel safe enough to practise courage. Getting Help Anxiety disorders can often be treated effectively with therapy, lifestyle changes, relaxation techniques, and in some cases, medication. If you or someone you know is experiencing persistent or severe anxiety, reach out to a GP, counsellor, or mental health professional for support. Useful links: Anxiety In Children | KidsHealth New Zealand's Trusted Voice On Children's Health Anxiety In Children | School Age | Kidspot NZ Anxiety | Mental Health Foundation Dealing with Anxiety in Children & Teens - Hey Sigmund Obsessive compulsive disorder | Mental Health Foundation Listening to Families https://www.rnz.co.nz/national/programmes/ninetonoon/audio/2019005761/parenting-teenagers-anxiety-and-perfectionism You might also be interested in: ADHD Depression Trauma Autism Spectrum Disorder (Takiwātanga) If you are feeling suicidal Family break-up Parenting Moving house? Helping your kids and teens through it. Subscribe to our newsletter Looking for more support? Get insights, tools, and stories from Skylight — and a free guide to help you get started. You can unsubscribe at any time. First name Email address* Yes, subscribe me to your newsletter. Subscribe By submitting this form, you consent and agree to Skylight Trust collecting and handling your personal information in accordance with our privacy policy . If you have any questions or wish to view or amend your information, please email us at [email protected]

Tai-oranga A four hour school based programme comprised of 3 modules - for tamariki 7 - 9 years. Empowering tamariki aged 7–9 with the tools to thrive Tai-oranga is a fun, interactive school-based wellbeing programme designed to give tamariki the knowledge and confidence to care for their minds, bodies, and emotions. Rooted in the principles of Te Whare Tapa Whā and inspired by positive psychology, Tai-oranga supports children to build resilience, strengthen their emotional literacy, and explore what it means to live a healthy, balanced life. This four-hour programme is delivered in schools, weaving together movement, mindfulness, kōrero (discussion), and creativity to guide children on a journey of self-awareness and personal growth. What the Programme offers Tai-oranga empowers tamariki to: Build confidence and emotional resilience Understand how thoughts, feelings, and behaviours are connected Recognise and celebrate their strengths and interests Learn tools for relaxation and emotional regulation Strengthen positive thinking and problem-solving skills Understand how to care for their tinana (body), hinengaro (mind), wairua (spirit), and whānau (social relationships) If you would like to learn more or explore how your school or organisation can get involved, please email [email protected] . You might also be interested in: Travellers Tai-oranga Matika Pathfinders Awhi Mai Awhi Atu

Other organisations that can help There are a number of other great organisations that offer specialist support and information services for children, young people and their whānau. If you haven't found what you are looking for on our website, you may find something useful here. If you, or someone you know, is feeling suicidal or in a life threatening situation please call 111. National helplines 1737, Need to talk? Free call or text 1737 to talk to a trained counsellor. Anxiety New Zealand 0800 ANXIETY (0800 269 4389) Depression.org.nz 0800 111 757 or text 4202 Kidsline 0800 54 37 54 for people up to 18 years old. Open 24/7. Lifeline 0800 543 354 Mental Health Foundation 09 623 4812, to access its free resource and information service. Rural Support Trust 0800 787 254 Samaritans 0800 726 666 Suicide Crisis Helpline 0508 828 865 (0508 TAUTOKO) Supporting Families in Mental Illness 0800 732 825 thelowdown.co.nz Web chat, email chat or free text 5626 What's Up 0800 942 8787 (for 5 to 18-year-olds). Phone counselling available Monday-Friday, noon-11pm and weekends, 3pm-11pm. Online chat is available 3pm-10pm daily. Youthline 0800 376 633, free text 234, email [email protected] , or find online chat and other support options here. For children Free Children's Phone Lines to call so that you can talk to someone and get help and support Whatsup - phone service (0800 942 8787).open from 11am -11pm 7 days, 365 days of the year, including public holidays Need to talk? - free text or talk to a trained Counsellor - dial 1737 Bullying No Bully - info for kids and parents about bullying If violence happens Are you OK? In Your Hands Women’s Refuge For children facing their own health or disability challenges Growing Up With Medical Problems - for kids and teens For parents General Parenting Support Parenting Place (NZ) Hot Tips for Parents - excellent downloads to choose from, according to the age of your child Kiwi Families - Passionate Parents (NZ) Tips for Parents - free resources about raising children in New Zealand. The Goldfish Guide to Raising Optimistic Kids - a download booklet (USA) A Positive Approach (US) - info for parents parenting teens Great Activities to Help your Children become more Optimistic (USA) Great Activities to Help your Children become more Resilient (USA) Stress in Children and Adolescents: Tips for Parents (USA) Parenting a Child with Special Needs Parenting a Child with Special Needs Supporting Anxious Children Anxiety and Anxiety Disorders in Children - information for parents When Children Have Attachment Issues Attachment Disorders & Reactive Attachment Disorder (USA) General family support links Community and Family Services Directory for locating support for your family near you - this is excellent Family Times - a selection of useful information for New Zealand families Parents Inc - offers programmes and resources for NZ parents Barnardos - support and information for NZ families Parents Centre New Zealand Grandparents Raising Grandchildren - support and information for grandparents who are raising their grandchildren Jigsaw - an active network of child protection services throughout New Zealand The New Zealand Family Violence Clearinghouse - offers info and resources on family violence prevention Tough Love NZ - support for parents of kids with extreme behaviour issues Oranga Tamariki - for help when children are at risk, and for info about adoption and parenting Victim Support NZ - provides info and support to NZ victims of crime Suicide Prevention Information NZ - suicide prevention info, research and projects in New Zealand Relationship Services - info and resources available on family relationship issues Trauma Support Websites Supporting Children and Teens Tips for Supporting Teenagers after a Traumatic Event Understanding Child Traumatic Stress – How psychological trauma in children differs from trauma in adults. Rehab4 Addiction UK - The relationship between trauma and addiction PTSD in Children and Adolescents (USA Dept of Veteran Affairs) About Traumatic Stress and Managing It Understanding and Dealing with PTSD Healing Emotional and Psychological Trauma - Symptoms, Treatment, and Recovery For Professionals and Support Workers The USA National Child Traumatic Stress network, offers excellent free online learning courses The effects of earthquakes on families and children A Brief Description of EMDR Therapy – (EMDR Network) Please note Skylight does not provide EDMR Therapy Trauma, Attachment, and Stress Disorders: Rethinking and Reworking Developmental Issues – brain-based view of emotional trauma and its impact on children. (Trauma Resources) If you know someone is in prison PILLARS NZ Bereavement Growing Through Grief - offering programmes for children, young people and adults who are experiencing change, loss and grief in their lives. Dove Hospice & Wellness - supporting people with life threatening illness - services and support groups in Auckland Help Guide - coping with grief and loss, support for bereavement Bereavement by Age Group (children and teens) (NZ) Victim Support NZ - provides info and support to NZ victims of crime Tony's Place - support after suicide, offering training for the Waves programme International site links Winton's Wish - supporting bereaved children, teens and their families (UK) Bereaved Families of Ontario - support for bereaved families (Canada) Dougy Centre - grief support for children, teens and parents (USA) Complicated Grief - Mayo Clinic (USA) Explaining Death to Children My Grandad Plants People! - a simple and very engaging guide for grown-ups when children ask tricky questions about death by Chris Earl of P&SW Co-operative Society (UK) Helping a Child When a Parent Has Died (NZ) What to do when your child dies and experiencing grief after your child dies - information for parents and carers (NZ) Miscarriage Support - a team of volunteers of various ages who have all experienced the loss of babies and would like to provide emotional support and information for women and their families during and after miscarriage and subsequent pregnancies. Sands NZ Pregnancy, baby and infant loss support. Sands is a network of parent-run, non-profit groups supporting families who have experienced the death of a baby. We have over 25 groups/contact people around the country. SIDS NZ is a national organisation of parents, families and friends of babies or young children who have died suddenly and/or unexpectedly of any cause, including SIDS. Twin Loss NZ - A New Zealand wide group for those who have lost one or more or all their twins, triplets or more from early pregnancy to childhood and beyond, including the loss of a twin sibling in adulthood. SIDS and Kids Western Australia - for parents experiencing miscarriage, stillbirth, neonatal and SIDs death (Australia) The Lost Ones - after the loss of a child through Miscarriage, Stillbirth or SIDS. Click on 'forum' for the discussion pages. Helping Siblings after the Death of a Brother or Sister Helping your child after their sister, brother or cousin has died: information for parents or carers After a Suicide Find support after a suicide - After a suicide NZ Bereaved by suicide - Aoake te Rā After a Drowning Death Drowning Support Network for those bereaved by a drowning or aquatic accident of any kind. UK site in origin but open to all. Scroll down for all the various articles, including grief after a drowning. Depression and Anxiety Beating the Blues - an effective New Zealand online depression and anxiety support programme ThroughBlue - a support group for women experiencing depression in Wellington Depression and mental health helplines Adult depression Youth depression (the lowdown) Disability and Illness Support General Everybody - NZ health & disability community and an excellent range of support group listings Enable NZ - working to assist disabled people, families/whanau/hapū, employers, health professionals and disability support organisations Carers NZ - info and support for carers Auckland's Starship Children's Health - including child health info Parent to Parent NZ - offering support and networking for parents across NZ whose children face disability or health issues, as well as sibling support NZORD - NZ Organisation for Rare Disorders - provides NZ's central starting point for info about rare diseases, with an outstanding network listing of support groups nationwide Support for those bereaved by the death of a child or teen from an inherited, usually undiagnosed, cardiac condition Parenting a Child with a Disability or Serious Health Condition Parenting a Child with Special Needs brings many forms of Challenge Tools for parents of children with disabilities and special needs Autism Spectrum Disorders: Primer for Parents and Educators Cancer New Zealand Cancer Society - helpful info and support Breast Cancer Support Sweet Louise The Leukaemia & Blood Foundation (LBF) Child Cancer Foundation - supporting children, teens and their families living with cancer in NZ Canteen - support to young cancer patients, their families, and friends Now What - support site for young cancer patients by Australia’s Canteen Real Time This is a place where young adults dealing with cancer can connect through a web-based peer support community. Pleural mesothelioma Support (USA) Mental Health Depression helpline – free phone support Adult depression Youth depression (the lowdown) Anxiety NZ NZ Mental Health Foundation - offers mental health information and support resources Yellow Brick Road supports families impacted by mental illness Not My Kid - for parents about a variety of mental health issues in kids and teens Puāwaitanga - a free counselling service which is available nationwide 9am - 9pm 7 days a week - for anyone who is 18 years old and over who: • receives financial support from Work & Income (eg. benefit, disability allowance) or; • has a Community Services Card or; • receives a pension or; • lives in emergency housing Addictions Alcohol Drug Helpline See also website links for children and youth Support for other Specific Illness, Condition or Disability True Colours - a Hamilton (NZ) based trust for children and young people living with chronic, serious or life threatening illness, and their families. Heart Children NZ (now known as @Heart) Autism NZ Kidney Kids NZ Muscular Dystrophy NZ Diabetes NZ Diabetes Youth NZ Stroke Foundation NZ Asthma NZ Alzheimer's NZ CCSdisabilityaction IHC NZ Heart Foundation NZ Arthritis NZ Waipuna Hospice - provides specialist palliative care for patients living with a life-limiting illness Sexual Abuse, Assault, Violence Sexual Abuse HELP Wellington - Wellington Sexual Abuse HELP works with survivors of sexual abuse and their whānau – of any age, gender or ethnicity. Louise Nicholas Trust - Louise and her team are trusted people who have experienced sexual violence. To access services, please email [email protected] or 021 326 505. Rape Prevention Education - Whakatu Mauri (Formerly Auckland Rape Crisis) - Provides information around crisis and sexual abuse issues. Their website can link you to Rape Crisis Centres around NZ that can provide free support, counselling (both phone and face-to-face), practical assistance, advocacy, and resources for women and children who are survivors of rape and/or sexual abuse. They also provide education and training for young people, parent groups and the wider community, especially in the Auckland region on preventing sexual violence and dealing with disclosures of abuse. Male Survivors - The sexual harm helpline can be accessed free, 24 hours a day, 7 days a week 0800 044 334 or text 4334 You might also be interested in: Professional development opportunities Guide for young people Guide for schools Guide for parents and carers Request a support pack Contact us

McKay - Resilience Web Series Introducing McKay in our resilience web series. McKay tells us how resilience isn’t about being hard, it’s about letting things go and not letting things impact you that much. He says that you need to have hope, take care of yourself and to surround yourself with good people. You might also be interested in: Trevney shares his story Matty - Resilience Web Series Mana - Resilience Web Series Jahnya shares her story Brittany shares their story McKay - Resilience Web Series Rose - Resilience Web Series Melissa - Resilience Web Series Bella - Resilience Web Series

Matika An eight week programme to support tamariki through loss and grief. About Matika Matika is a supportive, therapeutic programme created especially for tamariki aged 6–12 who have experienced the death of a loved one. Designed with a resilience-building and trauma-informed approach, Matika helps tamariki understand, express, and process their grief in a safe, nurturing environment. Matika is an eight-week programme, run once a week during the school term. Each session blends therapeutic and psychoeducational activities, using art, play, discussion, and connection to help tamariki make sense of their loss and find healthy ways to move forward. The programme is closed-group, meaning the same small group of children attend each week — allowing for deep trust, safety, and individualised attention. We welcome up to nine children per programme to ensure each child receives the care and support they need. Tamariki can be referred by a counsellor, school, GP, or self-referred by their whānau. How Matika Works Each session is co-facilitated by two trained, experienced counsellors (our Matika buddies), with support from an intern counsellor or psychology graduate. Activities are designed to: Encourage expression through creative play and art Teach tamariki to name and understand their feelings Build emotional awareness and regulation skills Foster a sense of connection and belonging Help tamariki discover their inner strengths and resilience After completing the eight-week programme, tamariki will: Understand how grief and loss happen differently to each person, but they are experienced by all. Feel connected to their loved ones who have passed. Be able to identify their feelings and emotions, validating them and expressing them in a healthy way. Have a range of practical ideas for managing difficult feelings. Be able to tap into their internal or external resources when experiencing challenging times. Be able to ask for help or support from their whānau Build stronger bonds with whānau and others who support them Upcoming dates Term 4 2025: Wellington Term 1 2026: Lower Hutt Term 2 2026: Wellington Term 3 2026: Porirua Term 4 2026: Kapiti Contact us today to learn more or register your interest ([email protected] ). We are here to help. You might also be interested in: Sound Bridge Travellers Tai-oranga Matika Pathfinders Heart Song Awhi Mai Awhi Atu Parenting Through Separation

Vonnie Marshall Counselling Team Leader | Kaitaki Kapa Whakamāherehere About me I was born in Whanganui-a-Tara and lived in Nelson, where we raised three children. After being a registered nurse for many years, I moved into social work roles, and it was there that I first heard about Skylight. My role is Counselling Team Leader, and I manage the Awhi Mai Awhi Atu counselling in schools programme. I am interested in the elements that make a good (empathetic, innovative, trusted, “human”) leader. I have had many opportunities to learn from roles within the Government and Charity sectors as well as voluntary group facilitation roles. Next Previous

Contact us Connect with us New Zealand 0800 299 100 or +64 4 939 6767 Email [email protected] Street Address Level 3, 39 Webb Street Te Aro Wellington 6011 Postal Address PO Box 9771, Marion Square, Wellington 6141 New Zealand. Office Hours Monday - Friday 8.30am - 4.30pm Counselling appointment times can be made outside of these hours. Christmas | New Year The Skylight office will be closed from 24 December 2025 until 8th January 2026. Support packs We can provide support packs for specific situations – just ask us for what you need. You can request a support pack by: completing the contact us form at the bottom of this page, including a brief description of the situation you would like some support for, or phoning us on 0800 299 100, 9am – 4.30pm, Monday to Friday. All the information you provide will be kept confidential. Please add the ages of any children or teens impacted by the event. If it is a bereavement, please give us the relationship of the person who has died, to any child/children. If we need any extra details we will contact you. Feedback Tell us what you think: suggestions, complaints, and compliments. We value your feedback – good and bad – and are committed to responding to you and working with you to resolve concerns you might have. The easiest way to sort out a problem is to complete the form at the bottom of this page, or email [email protected] Making a complaint What can you complain about? ( PDF download ) A complaint can be made about any service provided by Skylight. We also accept complaints about any of our contracted providers. Anyone can make a complaint about the care or service they have received. Complaints can also be made by another person on your behalf, such as a relative, friend, parent or consumer advocate. We may need consent to respond to complaints about someone else. National helplines If you, or someone you know, is feeling suicidal or in a life threatening situation please call 111. 1737, Need to talk? Free call or text 1737 to talk to a trained counsellor. Anxiety New Zealand Call 0800 ANXIETY (0800 269 4389) Depression.org.nz Call 0800 111 757 or text 4202 Kidsline Call 0800 54 37 54 (for people up to 18 years old). Open 24/7. Lifeline Call 0800 543 354 Mental Health Foundation Call 09 623 4812 to access its free resource and information service. Rural Support Trust Call 0800 787 254 Samaritans Call 0800 726 666 Suicide Crisis Helpline Call 0508 828 865 (0508 TAUTOKO) Yellow Brick Road Call 0800 732 825 thelowdown.co.nz Web chat, email chat or free text 5626 What's Up Call 0800 942 8787 (for 5 to 18-year-olds). Phone counselling: Mon–Fri 12pm–11pm, Weekends 3pm–11pm Online chat: 3pm–10pm daily Youthline Call 0800 376 633 , free text 234 , email [email protected] , or find online chat and other support options here. You might also be interested in: Professional development opportunities Skylight's child protection policy Privacy policy Work with us Organise your own fundraising event Fundraising ideas Get involved