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Information Packs and Counselling Support 

When requesting a pack or counselling support please provide as much detail as you can in the message box. It is really helpful to have your location and who the information is for, e.g. (yourself/friend/client).  For packs it is also useful to describe the situation support is needed for, the ages of any children involved, and any questions you may have. 

Feedback

Tell us what you think: suggestions, complaints, and compliments

We value your feedback – good and bad – and are committed to responding to you and working with you to resolve concerns you might have. The easiest way to sort out a problem is to complete the form below, email [email protected] or phone 04 595 5868.

Making a complaint

What can you complain about?
  • A complaint can be made about any service provided by Skylight. We also accept complaints about any of our contracted providers.
Who can make a complaint?
  • Anyone can make a complaint about the care or service they have received. Complaints can also be made by another person on your behalf, such as a relative, friend, parent or consumer advocate. We may need consent to respond to complaints about someone else.
What do we do about a complaint?
  • All complaints are treated confidentially. Please be assured that making a complaint will not adversely affect the care you receive. Your complaint will only be discussed with the people directly involved.
  • Your complaint will be acknowledged within 5 working days. In most cases the complaint will be referred to the manager of the area to be resolved directly with you.
  • We aim to respond to all complaints within 21 working days. If we are unable to respond in that timeframe, we will advise you and let you know the reason and an expected completion timeframe. If your complaint is complex or requires additional investigation, we will keep you updated monthly until it is resolved.
  • We take all complaints seriously. Accepting and resolving complaints gives us the opportunity to improve the services we provide. Your complaint may prevent the same issue affecting someone else in the future.

National helplines

1737, Need to talk? Free call or text 1737 to talk to a trained counsellor.
• Anxiety New Zealand 0800 ANXIETY (0800 269 4389)
• Depression.org.nz 0800 111 757 or text 4202
• Kidsline 0800 54 37 54 for people up to 18 years old. Open 24/7.
• Lifeline 0800 543 354
• Mental Health Foundation 09 623 4812, to access its free resource and information service.
• Rural Support Trust 0800 787 254
• Samaritans 0800 726 666
• Suicide Crisis Helpline 0508 828 865 (0508 TAUTOKO)
• Supporting Families in Mental Illness 0800 732 825
thelowdown.co.nz Web chat, email chat or free text 5626
What's Up 0800 942 8787 (for 5 to 18-year-olds). Phone counselling available Monday-Friday, noon-11pm and weekends, 3pm-11pm. Online chat is available 3pm-10pm daily.
• Youthline 0800 376 633, free text 234, email [email protected], or find online chat and other support options here.
• If it is an emergency, click here to find the number for your local crisis assessment team.
• In a life-threatening situation, call 111

Send us a message

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Connect with us

New Zealand 0800 299 100 or
+64 4 939 6767
Email [email protected]
Street Address Level 3, 5-7 Vivian Street, Te Aro, Wellington 6011, New Zealand.(see map)
Postal Address PO Box 7309, Newtown, Wellington 6242,
New Zealand.

Resources Available at Skylight

Skylight is here to help you through difficult times. We can assist you in a variety of ways with information appropriate for your situation. You are welcome to visit us and receive free information and a support pack from our resource centre and borrow books from the specialist library. We also facilitate Professional Development training and offer Counselling support services for children, young people, family/whānau and individuals who are experiencing tough times.

Request a Pack Library

Online Shop

Our online shop features Skylight's own publications and other specialist titles from New Zealand and around the world. Search titles, keywords or category headings by clicking the shop button.

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